Return and Refund Policy
Last Updated: 2nd March ’24
Welcome to Pereira Creations. By accessing and using this website, you agree to comply with and be bound by the following conditions. Please read these carefully before using our website.
1. Returns
1.1 Eligibility for Returns
We want you to be completely satisfied with your purchase from Pereira Creations.
If for any reason you are not satisfied, you may initiate a return within 14 days of receiving your order.
1.2 Items Not Eligible for Returns
Please note that certain items are not eligible for returns, including:
Customized or personalized artworks
Artworks that have been damaged or altered after receipt
1.3 Return Process
To initiate a return, please follow these steps:
Contact Pereira Creations at pereiracreations1@gmail.com. to inform us of your intention to return.
Carefully package the item to be returned, ensuring it is in its original condition.
Ship the item back to the address provided by Pereira Creations.
Contact Pereira Creations at pereiracreations1@gmail.com. to inform us of your intention to return.
Carefully package the item to be returned, ensuring it is in its original condition.
Ship the item back to the address provided by Pereira Creations.
1.4 Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
2. Refunds
2.1 Refund Process
Once the returned item is received and inspected, Pereira Creations will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [Number] business days.
2.2 Refund Amount
Refunds will be issued for the purchase price of the returned item, excluding any shipping or handling charges.
3. Damaged or Defective Items
3.1 Damaged Items
If your item arrives damaged, please contact Pereira Creations immediately at pereiracreations1@gmail.com. with photos of the damaged item and packaging. We will work with you to resolve the issue.
3.2 Defective Items
In the rare case of receiving a defective item, please contact us at
pereiracreations1@gmail.com. with details and photos. Pereira Creations will guide you through the necessary steps to address the issue.
4. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact Pereira Creations at pereiracreations1@gmail.com.